Terms of service
Terms of Service
1. Who we are
This store is run by KODE ECOM, a sole trader registered in Australia, trading as Rive Nord.
ABN 91 332 639 936. 11/26 Little Walcott Street, North Perth WA 6006, Australia.
contact@maisonrivenord.com, +61 413 124 785.
2. These terms
These terms cover every order placed on maisonrivenord.com and your use of the site.
Placing an order means you accept them. We can change them at any time. The terms that apply to your order are the ones published on the day you order.
3. Products
We describe our products as accurately as we can. Each product page gives the composition, the cut, the measurements and the care instructions.
Our photographs are as faithful as we can make them. Colours can look slightly different depending on your screen.
Offers are subject to stock. If an item becomes unavailable after you order, we tell you straight away and refund you in full.
4. Prices
Prices are in Australian dollars.
We are not currently registered for GST, so no GST is charged on your order.
The price you see is the price you pay. No duties or import taxes are added on delivery. Delivery is free on every order.
We can change our prices at any time. Your order is charged at the price shown when you placed it.
5. Placing an order
You choose your items, enter your details and your delivery address, choose how to pay, then confirm.
Confirming forms the contract of sale. We email you a confirmation with the details.
We can refuse or cancel an order if there is a previous payment dispute, if the order is clearly abnormal, or if we suspect fraud.
6. Payment
We accept the payment methods shown at checkout.
Payments are encrypted and handled by our payment provider. Your card details never pass through our servers and we never have access to them.
Your order is processed once your bank has approved the payment.
7. Delivery
We ship within Australia. Delivery times and conditions are set out in our Shipping policy.
8. Returns
You have 30 days from delivery to change your mind. The conditions are set out in our Returns and Refunds policy.
9. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
10. Our liability
Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law.
Beyond those rights, and to the extent the law allows, our liability for any claim relating to an order is limited to the amount you paid for that order.
11. Using this site
Use this site as it is meant to be used. Do not try to break it, scrape it automatically, or gain unauthorised access.
We try to keep the site available at all times but we cannot guarantee it. We are not liable for a temporary outage caused by maintenance or a technical problem.
12. Intellectual property
Everything on this site belongs to us. Do not reproduce or use it without our written permission.
13. Personal information
We use your information to process your order. How we handle it is set out in our Privacy Policy.
14. Problems
Email contact@maisonrivenord.com. We reply within 24 hours and we try to sort it out with you directly.
If you are still not satisfied, you can contact the Australian Competition and Consumer Commission at accc.gov.au, or the consumer affairs office in your state or territory.
15. Governing law
These terms are governed by the law of Western Australia and the law of Australia. Nothing here limits your rights under the Australian Consumer Law.