Terms of service
Last updated: 26 September 2026
These terms explain how shopping at Rive Nord works. Please read them before placing an order. They apply to the website and to purchases made through it. Our Privacy Policy explains how we handle personal information.
1. Who we are
Rive Nord is an Australian online clothing and accessories store operated by KODE ECOM, ABN 91 332 639 936. We are based at 11/26 Little Walcott Street, North Perth WA 6006, Australia. You can contact us using the details at the end of these terms.
2. Using the website
You may browse and shop on our site for lawful purposes. If you create an account, please keep your sign-in details secure and tell us if you think someone else has accessed it. The information you give us at checkout must be accurate so we can contact you and deliver your order.
3. Products and availability
We work to describe each item clearly, including its available sizes and colours. Screen settings can make colours look slightly different in person. Please check the product description, size information and selected variant before ordering. If an item becomes unavailable after you pay, we will contact you and offer an appropriate alternative or a full refund for that item.
4. Placing an order
When you submit an order, you ask us to supply the selected items at the price shown at checkout. We send an order confirmation after payment is accepted. If we cannot fulfil an order because of an availability problem, a clear error or a suspected unauthorised transaction, we will contact you and refund any amount paid for items we cannot supply. Please email us promptly if you need to change or cancel an order.
5. Prices and payment
Prices are shown in Australian dollars (AUD). We are not currently registered for GST, so we do not charge GST. Standard delivery within Australia is free on every order. We do not add duties or import charges for you to pay on delivery. The total shown at checkout is the amount we charge for your order.
We may change prices for future orders. Your confirmed order is charged at the checkout price you accepted. The available payment methods appear at checkout, and payments are handled by our payment providers. Please contact us if you notice a billing problem.
6. Shipping and delivery
We currently deliver within Australia only. Orders are generally processed in 1–2 business days, and the estimated total delivery time is 6–11 business days from the date you order. These are estimates; delays can happen. We use logistics partners in Australia and overseas, so the sender address may differ from our business address.
We remain your point of contact if a parcel is late, lost or damaged. Tell us so we can investigate and provide an appropriate solution. Full details are in our Shipping Policy. Nothing in these terms removes your rights if goods are not supplied within the required or a reasonable time.
7. Returns, refunds and consumer guarantees
We offer a 30-day change-of-mind return period from delivery, subject to the conditions in our Refund Policy. That voluntary return period is separate from your rights if an item is faulty, damaged or not as described.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major problem, you can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, you are entitled to the remedy required by law. The 30-day return period and any product warranty do not limit these rights.
8. Content and intellectual property
The Rive Nord name, logo, product copy, photographs and other original site content belong to us or are used with permission. You may use the site to browse and shop. Please do not reproduce or use its content for commercial purposes without permission. This does not restrict uses permitted by law.
9. Shopify and other websites
Shopify powers our online store, but your purchase is made from Rive Nord. We may link to external services or websites, such as payment providers or social platforms. Their own terms and privacy notices apply when you use them. We are still responsible for our obligations as the seller under applicable law.
10. Privacy
We use the information needed to process orders, provide support and operate the store. For more detail, read our Privacy Policy. You can email us with a privacy question or request.
11. Reviews and feedback
If you send us a review or other feedback, please make sure it reflects your own experience and does not infringe someone else's rights. You allow us to display and use the feedback in connection with Rive Nord, including on our website and marketing, unless you ask us to remove it where we can reasonably do so. We may remove content that is unlawful or abusive.
12. Errors and site availability
We try to keep prices, product details and stock information accurate, and the website working properly. If we find a mistake, we will correct it and contact anyone whose confirmed order is affected. A maintenance issue or technical outage may temporarily interrupt access. We will still meet our obligations for orders already placed and your rights under law.
13. Misuse of the site
Do not attempt to gain unauthorised access, introduce harmful code, collect other people's information without permission, or interfere with the site or its customers. We may restrict access to an account used for fraud or serious misuse. This will not remove any rights you have for an existing order.
14. Your legal rights
Nothing in these terms excludes, restricts or changes a right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. Where the law permits a limit on liability, it applies only to that extent. If you have a problem with an order, please contact us first so we can help resolve it.
15. Changes and governing law
We may update these terms for future use of the website and future orders. The date at the top shows the latest version. The terms in place when you order apply to that order. These terms are governed by the laws of Western Australia and Australia, without limiting any consumer protection that applies to you.
16. Contact information
Store: Rive Nord, operated by KODE ECOM (ABN 91 332 639 936)
Address: 11/26 Little Walcott Street, North Perth WA 6006, Australia
Email: contact@maisonrivenord.com
Phone: +61 413 124 785
Customer service hours (AWST): Monday - Friday, 9 am - 5 pm; Saturday–Sunday, 11 am - 3 pm. We answer every message within 24 hours.