Payment Policy
This page explains how payment works when you order from Rive Nord. Please review the full amount and your order details in checkout before placing an order.
1. Currency and total price
Prices and checkout totals are shown in Australian dollars (AUD). KODE ECOM is not currently registered for GST, so we do not charge GST. Standard shipping within Australia is free, with no minimum spend. We do not ask you to pay import duties or taxes when your parcel arrives. The total displayed at checkout is the amount charged for your order.
2. Ways to pay
The payment methods currently available to you are displayed at checkout. Select one of those methods and follow its on-screen steps. Availability can depend on your device or payment provider. We request payment when you place the order and start preparing it after payment is accepted. We never ask you to pay by sending card details through email or the contact form.
3. Payment security and failed payments
Checkout payments are processed by the payment providers shown there. Rive Nord receives the confirmation and transaction information needed to manage your order; we do not store your full payment card number. If a payment fails, check the details entered or ask your bank or provider for help. You can then try an available method again. If you see a charge but no order confirmation, contact us with the date, amount and email used at checkout. Do not send your full card number.
4. Order confirmation and changes
After a successful payment, we send an order confirmation to the email address used at checkout. Check the items, sizes, delivery address and total. If something is wrong, email us promptly with your order number. We can cancel an order for a full refund before it enters packing. Once shipped, our Refund Policy explains returns after delivery.
5. Refunds and billing questions
Eligible refunds are sent to the original payment method. For an approved change-of-mind return, we issue the refund within 7 calendar days after receiving and checking the item; your bank or payment provider may take longer to display it. If you think you were charged twice or charged the wrong amount, email us with your order number and the date and amount so we can investigate. See our Billing Terms and Conditions and Refund Policy for more detail.
6. Your consumer rights
Nothing on this page limits your rights under the Australian Consumer Law. If an item is faulty, damaged, incorrect or not as described, contact us so we can help with the remedy required by law.
Contact and business details
Store: Rive Nord, operated by KODE ECOM
ABN: 91 332 639 936
Business address: 11/26 Little Walcott Street, North Perth WA 6006, Australia
Email: contact@maisonrivenord.com
Phone: +61 413 124 785
Customer service hours (AWST): Monday–Friday, 9 am–5 pm; Saturday–Sunday, 11 am–3 pm. We answer every message within 24 hours. This is a business correspondence address, not a retail store or returns depot.