Contact us
Need help with an order, a return or choosing a size? Email, call or use the form below. We answer every message within 24 hours.
Contact details
Email
contact@maisonrivenord.com
Phone
+61 413 124 785
Business
KODE ECOM, trading as Rive Nord
ABN 91 332 639 936
11/26 Little Walcott Street, North Perth WA 6006, Australia
Business office only. There is no retail store or collection point. Please contact us before sending a return so we can give you the correct address.
Customer service hours (AWST)
Monday–Friday, 9 am–5 pm
Saturday–Sunday, 11 am–3 pm
Quick answers
FAQ
Orders, delivery, tracking, sizing and payments.
Shipping Policy
Free shipping in Australia, delivery times and tracking.
Returns & Refunds
Return conditions, refunds and your consumer rights.
Returning an item
You have 30 days from delivery to request an eligible change-of-mind return. The item must be unworn, unwashed and unaltered, with its tags attached. Send us your order number and we will explain the return steps.