Billing Terms and Conditions
These billing terms explain when we charge you, how we show prices and what happens if an order is changed, cancelled or refunded.
1. Prices and currency
All prices on Rive Nord are shown in Australian dollars (AUD). KODE ECOM is not currently registered for GST, so we do not charge GST. Standard shipping within Australia is free on every order, with no minimum spend. We do not ask you to pay duties or import charges when your parcel arrives.
The total shown at checkout is the amount we charge for your order. We may change prices or offers for future orders, but your confirmed order keeps the checkout price you accepted. If you notice a pricing or billing error, please contact us.
2. Payment at checkout
The payment methods available for your order appear at checkout. Choose one and review the final total before placing the order. Payment is requested when you place the order and must be accepted before we prepare it.
Payments are handled by the secure payment providers shown at checkout. Rive Nord receives confirmation and transaction details needed to manage your order, but does not store your full payment card number. If a payment method is offered by a third party, that provider may have its own terms, which you should review before selecting it.
3. Order confirmation
We send an order confirmation to the email address you enter at checkout after payment is accepted. Please check the items, selected sizes, delivery address and amount. If anything looks wrong, email contact@maisonrivenord.com as soon as possible with your order number. We can try to correct an order before dispatch, but cannot promise a change once packing has started.
4. Discounts
If you use a valid discount code or qualify for a promotion, the discount shown in checkout is applied to your order total. Any conditions for an offer are shown with that offer. Discounts do not create a credit for past orders and cannot be added to an order after payment unless we agree to correct an error.
5. Cancellation and unavailable items
If you want to cancel, contact us promptly. We can cancel an order for a full refund if it has not entered packing. Once it has shipped, the Refund Policy explains how to request a return after delivery. If we cannot supply an item you paid for, we will contact you and offer an appropriate alternative or a full refund for that item.
6. Refunds and payment problems
Eligible refunds go back to the original payment method. For a change-of-mind return, we issue the approved refund within 7 calendar days after the returned item arrives and is checked. Your bank or payment provider may take additional time to display it. The Refund Policy explains return postage, faulty goods and your rights under the Australian Consumer Law.
If you think a payment was duplicated or charged incorrectly, email us with your order number and the date and amount of the charge. We will investigate and help resolve it. Please do not send your full card number by email.
7. Your rights
These terms do not remove or limit rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item is faulty, damaged, incorrect or not as described, contact us so we can provide the remedy required by law.
8. Contact and business details
Store: Rive Nord, operated by KODE ECOM
ABN: 91 332 639 936
Business address: 11/26 Little Walcott Street, North Perth WA 6006, Australia
Email: contact@maisonrivenord.com
Phone: +61 413 124 785
Customer service hours (AWST): Monday–Friday, 9 am–5 pm; Saturday–Sunday, 11 am–3 pm. We answer every message within 24 hours. Our business address is not a retail store or return depot. Contact us before sending an item back so we can provide the correct address.
For more information, see our Terms of Service, Shipping Policy and Refund Policy.