Refund policy

Returns and Refunds

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights.

If something is wrong with your order
If an item arrives faulty, damaged, or is not what you ordered, email contact@maisonrivenord.com within 7 days with your order number and photos.

We pay for the return. You choose a replacement or a full refund.

If you change your mind
You do not have a legal right to return an item simply because you changed your mind. We give you one anyway.

You have 30 days from the day you receive your order.

To be accepted, the item must come back unworn, unwashed and unaltered, in its original condition, with the tags attached and its packaging where it had one.

An item that has clearly been worn, washed, altered, or has lost its tags cannot be accepted. We will send it back to you at your cost.

For hygiene reasons we cannot take back underwear or swimwear once the hygiene seal has been removed.

How to return something
Email contact@maisonrivenord.com within 30 days of delivery. Give your order number and the items concerned.

We reply within 24 hours with the return address and what to do next.

You then have 14 days to post the parcel.

Use a tracked service and keep your proof of postage until you have been refunded. Proof of postage is your responsibility, and a parcel lost without tracking cannot be refunded.

Return postage
You pay the return postage when you change your mind. The cost depends on the carrier you choose.

We pay the return postage when the item is faulty, damaged or wrong.

Your refund
We refund within 5 business days of receiving and checking the item.

The refund goes back to the payment method you used. Your bank then takes its own time, usually 3 to 5 business days.

Delivery is free on every order, so there is nothing to refund on delivery.

Exchanges
We do not swap items directly. For a different size or colour, return the item and place a new order. It is faster, and it guarantees the item is still in stock.

Cancelling before dispatch
Email us. While your order has not gone into packing we cancel it and refund you in full. Once it has shipped, use the return process above.

Parcel not delivered
Contact us. We open an enquiry with the carrier, then send a replacement or refund you in full, whichever you prefer.

Contact
KODE ECOM, 11/26 Little Walcott Street, North Perth WA 6006, Australia
contact@maisonrivenord.com, +61 413 124 785