FAQ

Ordering

How do I know my order went through?

A confirmation email reaches you within minutes, with the full order on it. If it is not there, check your junk folder, then write to us.

Can I change or cancel my order?

You have one hour to cancel it yourself, from the confirmation email or from your account. After that, write to us. As long as the parcel has not left, we sort it at no cost.

I entered the wrong address.

Tell us as soon as you notice. Before dispatch we correct it. Once it has shipped we cannot touch the parcel, and it has to come back to us first.

Do I need an account to order?

No. An account only makes it easier to follow your orders and find your invoices later.

Delivery

How long does it take?

6 to 11 business days from the day you order, packing included.

Where do you deliver?

Anywhere in Australia, every state and territory.

What does delivery cost?

Nothing. Free on every order, with no minimum spend.

How do I track my parcel?

A tracking number is emailed to you the moment it ships. If it has not arrived within three business days, contact us.

My parcel never turned up.

Write to us. We open an enquiry with the carrier, then send a replacement or refund you in full, whichever you prefer.

Is there anything extra to pay when it arrives?

No. No duties, no import taxes, no carrier asking you for money at the door. We are not registered for GST, so no GST is charged either. The price on the page is the price you pay, in Australian dollars.

Sizing and fabric

How do I choose my size?

Our size guide gives body measurements in centimetres from AU 6 to AU 24. Measure yourself and take the row you land in.

Some product pages show a different table.

Those are the measurements of that particular dress, given to us by the maker. When a product page carries its own table, go by that one rather than the general guide. We never put both on the same page, because that is how people order the wrong thing.

I am between two sizes.

Take the larger of the two.

Do you go past AU 16?

Several dresses run to AU 24. The sizes in the dropdown on a product page are the ones really made for it, and nothing else is offered.

What is the fabric?

Where the maker gives us the composition, it is printed in the Details block on the product page. Where they do not, we leave it out rather than guess at it.

How do I care for it?

Follow the care label sewn into the garment. It is the only instruction written for that exact fabric.

Returns and refunds

How long do I have to send something back?

30 days from delivery. Australian law gives you no right at all to return something simply because you changed your mind, so those 30 days are ours, not a legal minimum.

Are returns free?

Return postage is yours to pay. If the item is faulty, not as described, or we sent the wrong thing, we cover everything, as the Australian Consumer Law requires.

What condition does the item need to be in?

Unworn, unwashed, unaltered, with the tags still attached. Swimwear with the hygiene seal removed cannot be taken back.

When do I get my money back?

Within five business days of the return reaching us and being checked. Your bank then takes another three to five days to show it.

Do you do exchanges?

Not directly. Send the item back and place a new order. It is faster, and it locks in the size you want before it goes.

Payment

What can I pay with?

Visa, Mastercard and American Express, plus Shop Pay, Apple Pay and Google Pay.

Is payment secure?

Yes. The site is encrypted and payments are handled by certified providers. Your card details never pass through our servers.

Do I get an invoice?

Yes, by email, and it stays available in your account.

About Rive Nord

Who is behind the store?

Rive Nord is the trading name of KODE ECOM, a sole trader registered in Australia, ABN 91 332 639 936, based in North Perth, Western Australia. The longer version is on our About us page.

Do you only sell dresses?

No. Rive Nord dresses women and men. Dresses are simply what is on the site today, because that is where an Australian summer starts and because we would rather put up one category properly than six of them half done. Tops, denim, skirts and swimwear are next, and the men's range is being built alongside: shirts, tees, shorts and pants.

How do I reach you?

Write to contact@maisonrivenord.com. One person reads every message and answers within 24 hours, weekends included.