Shipping policy
Shipping
Where we ship
We ship within Australia only, to every state and territory. We do not ship outside Australia at the moment.
Cost
Delivery is free on every order. There is no minimum spend.
Processing time
Orders are packed within 1 to 2 business days of payment. Orders placed after 5pm AWST, on a weekend or on a public holiday are processed the next business day.
Delivery time
Your order arrives within 6 to 11 business days from the day you order, packing included.
These times are estimates. They can change during busy periods or for reasons outside our control.
Where your order ships from
Our orders are packed and shipped by our logistics partners. Their warehouses are in Australia and overseas. The sender address on your parcel may therefore be different from our business address.
Duties and import taxes
There is nothing extra to pay on delivery. Where duties or taxes apply, we pay them before the parcel is sent. If a carrier or a government body ever asks you for money on one of our parcels, contact us straight away and we will cover it.
Tracking
Every order is tracked. You get an email with your tracking number as soon as your parcel leaves us. If it has not arrived within 3 business days, check your spam folder, then contact us.
Delays
We do everything we can to meet the times above. Delays still happen: weather, order peaks, carrier problems.
If your order has not arrived within a reasonable time, contact us. Under the Australian Consumer Law you may be entitled to a remedy.
Checking your parcel
Check your parcel when it arrives. If anything is damaged or missing, take photos and contact us within 3 days. This does not limit your rights under the consumer guarantees.
Lost or damaged parcels
Email contact@maisonrivenord.com with your order number and photos. We open an enquiry with the carrier, then send a replacement or refund you in full, whichever you prefer.
Contact
KODE ECOM, 11/26 Little Walcott Street, North Perth WA 6006, Australia
contact@maisonrivenord.com, +61 413 124 785