Contact information

Need help with an order or have a question about Rive Nord? You can reach our team using the details below.

1. Contact us

Email: contact@maisonrivenord.com
Phone: +61 413 124 785
Business address: 11/26 Little Walcott Street, North Perth WA 6006, Australia

This is our business contact address. We do not offer in-person shopping or parcel pickup. Please do not send a return here unless our team tells you to; we will provide the correct return address when you contact us.

2. Customer service hours

Monday - Friday: 9 am - 5 pm AWST
Saturday - Sunday: 11 am - 3 pm AWST

We answer every message within 24 hours. If you write about an order, please include your order number so we can find it quickly.

3. Orders, delivery and returns

For a delivery question, read our Shipping Policy or email us with your order number. To start a return or report a faulty item, see our Refund Policy and contact us before posting anything back.

4. Problems and complaints

Email contact@maisonrivenord.com and tell us what happened. We will acknowledge your message within 24 hours and work with you on a solution. You can also contact us by phone during the hours above.

5. Business details

Store: Rive Nord
Business name: KODE ECOM
ABN: 91 332 639 936