IP & DMCA Policy
We respect the work behind photographs, writing, designs and brands. This page explains how to contact Rive Nord if you believe material on our website uses your intellectual property without permission.
1. Content on this website
The Rive Nord name, logo, website copy and other material may be owned by KODE ECOM, our suppliers or other rights holders, or used with permission. Product images and descriptions can include material provided by third parties. Rights in those materials remain with their respective owners. You may browse the site and share a link to it; please seek permission before using its content commercially, unless the law permits your use.
2. Report a copyright or trade mark concern
Email contact@maisonrivenord.com with the subject “IP notice”. Please include your name and contact details, the work or mark you believe is affected, the exact Rive Nord page URL, a description of the material at issue, and information showing that you are the rights holder or authorised to act for one. Tell us why you believe the use is unauthorised. Please do not send sensitive identification or payment details by ordinary email.
3. How we handle a notice
We will review the information, may ask for clarification, and will correct, remove or disable access to material where appropriate. We may also contact a supplier or other party who provided it. We answer every message within 24 hours; the time needed to resolve a claim depends on the details. If you believe a removal was made in error, email us with the affected URL and the reason.
4. Notices described as DMCA notices
You may use the same email address for a copyright notice that refers to the U.S. Digital Millennium Copyright Act (DMCA). Include the details above and any further information required by applicable law. We review notices concerning content on our store under the law that applies to the claim. Sending a notice does not by itself establish infringement or guarantee removal.
5. Other questions
For website use, read our Terms of Service. For a question about an order or product, use our contact page.
Contact and business details
Store: Rive Nord, operated by KODE ECOM
ABN: 91 332 639 936
Business address: 11/26 Little Walcott Street, North Perth WA 6006, Australia
Email: contact@maisonrivenord.com
Phone: +61 413 124 785
Customer service hours (AWST): Monday–Friday, 9 am–5 pm; Saturday–Sunday, 11 am–3 pm. We answer every message within 24 hours. This is a business correspondence address, not a retail store or returns depot.